Support
LIVING AT HOME
Our program offers an initial assessment with care planning. We offer problem identification as well as suggested solutions. On the monthly plan we provide in home visits, telephone calls and 24 hour availability for crisis intervention. What is crisis intervention? The tree fell on the house, the hot water heater broke and is flooding the house, and my wife fell and is being rushed to the hospital are all examples of crisis intervention situations. The one time plan is only suggested for a few people. The majority of people would benefit greatly from the monthly plan.
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Providing a monthly program enables us to develop a lasting strong relationship built on trust and reliability. We become "peace of mind" for the family as well as the client. When something happens at 3 am everyone is confident and less stressed because they know the care manager will handle things and keep everyone informed. It also enables us to identify problems on an ongoing basis and alert the family as necessary.
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Our "Virtual Visit" Program is a taste of technology for the senior. If they don't have access to the internet or are bedbound and unable to get to a computer then this program may just be priceless. Each of our programs has one virtual visit per month included.
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Emergency preparedness is something that we can not help but think about after Hurricane Katrina. We provide an emergency preparedness assessment and help the client set up an evacuation plan and disaster plan.
ASSISTED LIVING
The assisted living client receives phone calls, in facility visits, and medication review. A virtual visit is available to our assisted living clients. Our 24 hour a day availability for emergencies is still important in this environment. We meet with the facility director to voice concerns on behalf of the client or to pass on praise. We help with monitoring problems within the facility. Our advocacy services are found to be very beneficial in this environment. Helping with adjustment after a recent move is also a valuable service.
NURSING HOME
We provide phone calls and in-facility visits. The clients clothing is assessed to assure it is seasonal, appropriate wear. The hygiene products are monitored and replenished as the family and client desire. The medications are reviewed, as well as restraint documentation. We attend the quarterly care planning/staffing meeting at the facility. This is when the residents current status such as weight, hygiene, and lab results are reviewed. We ask the questions you would ask if you were there - and more as we see necessary. We can have someone there for all the "special gatherings" they do for the facility clients.
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Our nursing home clients also get a virtual visit brought to their bedside via laptop computer. It is sure to put a smile on the face of the client.
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In both assisted living and the nursing home, we work with the facility to ensure the client is maximizing the available benefits and doing as well as possible.
Support Services Available
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Advocacy – act as a liaison to families and alert family members to potential problems
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Crisis Intervention – Medical or clinical emergencies requiring nursing intervention
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Family Support – Communication and guidance as status changes
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Home Safety Evaluation – Comprehensive review of home for potential safety concerns
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In-home Visits – regularly scheduled visits to monitor clinical status
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Medication Management – Set up and review of medication regimen and compliance
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Monitoring and Coordinating Care – work in conjunction with physicians, home health, hospice and other care providers.
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Nursing Care Plan - developed after determining care needs
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Thorough Assessment – provided by a Registered Nurse to determine care needs to maintain health and enhance quality of life